Privacy Policy

Last updated: 02.07.2024

This privacy policy applies to Suppa’s digital assistant creation platform with AI.

1. Introduction

Welcome to Suppa (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital assistant creation platform with AI (the “Service”).

2. Information We Collect

We collect the following types of information:

• Personal Information:
  • Name
  • Email address
  • Payment information (collected and processed by LemonSqueezy)
• User Content:
  • Documents you upload to train AI chatbots
• Usage Data:
  • Information collected through cookies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Service
• To identify and authenticate users
• To train AI chatbots based on the documents you provide
• To process payments (via LemonSqueezy)
• To communicate with you about our Service

4. Sharing of Your Information

We may share your information with third parties in the following circumstances:

We only share your information as described below and with partners who are committed to protecting your privacy.

• Pinecone: We share documents with Pinecone for vector storage to facilitate AI chatbot functionality. Privacy Policy
• OpenAI: We share user messages with OpenAI to run our AI chatbots. Privacy Policy
• LemonSqueezy: Payment information is collected and processed by LemonSqueezy. Privacy Policy
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of all user data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict the processing of your personal information
• Data portability (where applicable)

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

7. Cookies

We use cookies to store authentication information and improve user experience. You can control cookies through your browser settings.

8. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

As we serve customers globally, your information may be transferred to and processed in countries other than your own. We will take appropriate measures to protect your personal information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or to request the deletion of your account, please contact us at:

Wite Bilişim Teknolojileri Anonim Şirketi

Huzur Mh. Azerbaycan Cd. No:4B/262 Sarıyer / Istanbul / Türkiye

info@suppa.ai